The Digital Transformation & AI Awards for years benchmarked Ireland's technology adoption leaders, assessing operational impact, workforce transformation outcomes, and scalable digital implementation strategies.

Kinore, a chartered accountancy firm serving ambitious SMEs and high-potential startups, earned finalist recognition through its Client Health Insights initiative that fundamentally restructured how financial advisors anticipate and address client needs.

The company was shortlisted in Best Customer Experience Impact, showcasing its systematic approach to proactive service delivery through predictive analytics and real-time business intelligence.

Kinore developed Client Health Insights as a platform that monitors financial health indicators across its client portfolio, enabling advisors to identify risks, opportunities, and intervention points before clients request support. The solution combines financial data analysis with behavioural patterns, delivering early warnings on cash flow constraints, compliance deadlines, and growth opportunities. By shifting from reactive to anticipatory service delivery, the initiative demonstrated how professional services firms can leverage technology to strengthen client relationships while improving business outcomes.

Central to Kinore's approach is its recognition that customer experience in financial services depends on timing and relevance rather than transaction speed alone. The platform provides advisors with actionable intelligence that transforms client conversations from routine compliance checks into strategic business discussions, ensuring SME clients receive guidance aligned with their operational reality and growth trajectory.

This approach aligned with the mission of the Digital Transformation & AI Awards, which celebrated organisations demonstrating technical execution, measurable business impact, and customer-centric innovation. Kinore's shortlist in customer experience underscored its role in modernising professional services through data-driven client engagement strategies.

For more information on finalists, past winners, and judging insights, visit the official Digital Transformation & AI Awards website.